Akanksha Sonara
- Role
- Team Lead at Etech Global Services
- Location
- Gandhinagar, IN
- LinkedIn followers
- 500 followers
About Akanksha Sonara
As a Team Lead at Etech Global Services, I coordinate with clients, quality analysts…
Experience
Team Lead
Jun 2022 — Present
Attending client calibration calls, implementing action plans and performing Root Cause Analysis for overall program improvement. Regularly check team\'s performance to make sure where team member\'s needs an improvement. Coaching team members on several behaviors to attain KPIs such as CSAT Score. Net Revenue, online %, Pull through upselling, Average handle time. Coordinating with HR, Quality Analysts and Training department to ensure campaign productivity and efficiency. Coordinate with…
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