Akanksha Sinha
Building Perfora | Ex : SpiceJet ( Aviation) | Ex : FS Life (e-commerce) | Ex : Future Retail ( FMCG)
- Role
- Manager - Customer Experience at Perfora
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Akanksha Sinha
MBA in Marketing | 10+ years as Customer Experience Leader | CX Strategy | Process Design…
Experience
Manager - Customer Experience
Jul 2023 — Present · Gurugram, IN
Software Skills : Salesforce, Power BI, Advanced Excel, ARIBA, Zendesk, Zoho CRM, Freshdesk, Slack, Sigma Commerce CRM, QuickBooks, Zoom, Google Meet, Cisco Webex, Xero. 8+ years of experience in customer experience, service operations, or CX systems in a D2C, consumer brand, or lifestyle eComm environment. Hands-on experience with CX platforms like Freshdesk, Zendesk, Gorgias, or Salesforce Built or rolled out AI/ML automations-chatbots, agent-assist, predictive returns - that cut ticket load or raised CSAT. Designed CX for global audiences Have a data-first approach, attacking every problem with data, and are comfortable with excel Strong understanding of CX metrics, automation, and feedback systems. Experience working with Tech, Ops, Retail, and Marketing to implement improvements and fix friction. A builder\'s mindset - excited to scale systems and roll up your sleeves where needed, Deep customer empathy and a bias for fast, thoughtful execution.
Education
New Delhi Institute Of Management
Master's degree
2015 — 2017
Birla Institute of Technology, Mesra
Bachelor of Business Administration - BBA
2012 — 2015
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