Akanksha Singh
Customer Success & Support Operations Leader | CX Strategy | Analytics | Churn Reduction | SaaS | AWS | Power BI | D&I Advocate
- Role
- Manager - Support Operations at Amazon Web Services (AWS)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Akanksha Singh
I am a Customer Success and Support Operations Leader with 15+ years of experience…
Experience
Manager - Support Operations
Feb 2020 — Present · Bengaluru, IN
Led global support team for enterprise clients; delivered 18% lift in CSAT, maintained SLA precision.Integrated MRR/CLV analytics into ops dashboards, raising efficiency by 20%.Reduced churn by 10% by reengineering engagement workflows and response protocols.Directed AWS Global Kaizen Project: standardized metrics, reduced response lag by 22%.Drove cross-team VOC reporting and deep dive feedback to product/engineering.
Education
College Of Professional Studies
Bachelor of Business Administration (B.B.A.)
2007 — 2010
Skills
- Finance
- Corporate Finance
- Relationship Management
- Internal Audit
- Financial Modeling
- Financial Risk
- Valuation
- Microsoft Office
- Business Strategy
- Management
- Networking
- Accounts Payable
- Business Analysis
- Portfolio Management
- Financial Services
- Financial Statements
- Investments
- Financial Analysis
- Banking
- Risk Management
- Team Management
- Equities
- Investment Banking
- Account Maintenance
- Leadership
- Account Reconciliation
- Private Equity
- Analysis
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.