Akanksha Shah
Order Management Associate - Deal Desk Administration Team
- Role
- Order Management Associate at Udemy
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Order Management Associate
Jan 2025 — Present · Mumbai, IN
Handle basic and complex order processing including Debook/Rebook, Clawback, and Amend & Extend orders with accuracy and efficiency.Ensure compliance by validating that all orders adhere to company policies and procedures regarding revenue recognition and order processing.Perform triage by monitoring Deal Desk and Order Management queues, routing tasks to the correct teams/individuals based on formal routing rules.Manage low-touch requests such as obtaining signatures, document updates, customer data changes, and resolving system errors.Manage currency conversion cases for renewals, upsells, and other order scenarios, ensuring accuracy and compliance with policies.
Education
Centre for Excellence in Basic Sciences
MSc Integrated
2015 — 2020
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