Akanksha Prasad
Enterprise Customer Success Manager @Stripe
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WORK HISTORY
Enterprise Customer Success Manager @Stripe
Chicago, IL, US
GTM & Growth
EDUCATION
Syracuse University - Martin J. Whitman School of Management
Master of Business Administration - MBA
Birla Institute of Technology, Mesra
Bachelor of Engineering, Electronics and Communications Engineering
ABOUT AKANKSHA PRASAD
Experienced Customer Success Manager with 6 years of expertise in B2B SaaS and CRM. Proven ability in building Customer Success processes and teams from 0 to 1, helping customers with their full customer lifecycle, and achieving 100% retention goals while leading cross-functional projects and driving adoptions.Simply put - from interpersonal relationships to drive business growth, to being able to discern the impact of the micro on the macro via data analysis - I\'ve honed my skills from the different walks of life to where I am equipped to handle the expected and unexpected.My skills and specialties include, but are not limited to: client partnership, account management, customer success management, business consultancy, product adoption, product management, project management, cross-functional team collaboration, search engine optimization, technical writing, and much more.Technical Skills:Zendesk, Freshdesk, G-Suite, SQL, Smartsheet, Google Suite, Zoom, Microsoft Office Suite, Asana, Canva, Kahoot!Languages: English, Hindi
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