Akanksha Poddar
Product Manager @ Intuit, Ex Software Engineer @ Juniper Networks | Product Manager, Project Manager, Program Manager, consultant Lean Six Sigma Green Belt Specialist @Shastha Foods.
- Role
- Product Manager - Customer Experience at Intuit
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Akanksha Poddar
A team player and professional having a keen interest in a technologically driven…
Experience
Product Manager - Customer Experience
Nov 2024 — Present · Mountain View, CA, US
Leading stakeholder collaboration to gather and document detailed business requirements, ensuring seamless development and maintenance of Quick Book Online’s sales forms within Intuit’s ecosystem.• Developed AI models to analyze and interpret the ‘voice of customers,’ streamlining workflows and automating processes to enhance user-focused UI, improve overall customer experience and have greater user adaptability.• Conducted customer surveys to define use case requirements for overdue reminders. Performed data analysis and developed an MVP to implement AI-powered voice calls for overdue invoice reminders, customizing tone and messaging to enhance user engagement. Quantified potential annual cost savings for customers, ensuring alignment with business goals.• Collaborate closely product designers to refine Figma flows and design UI components, leveraging data-driven decision-making based on VOC volume and customer requirements to align with business objectives.
Education
Manipal University Jaipur
Bachelor of Technology - BTech, Electrical and Electronics Engineering
2013 — 2017
San José State University
Master of Engineering Management - MEM, Masters in Business Management, Product Management, Leadership and Strategy Planning
Convent of Jesus And Mary, New Delhi
PCM with Eco
2002 — 2012
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