Akanksha Mishra

About Akanksha Mishra

I am a Senior Associate Consultant at Infosys with nearly 2 years of experience in SAP SuccessFactors, specializing in LMS (THR88 module) for enterprise learning operations. I support a US-based client as a Learning Administrator, owning LMS configuration, user and role management, ticket resolution, and end-to-end operational stability across learning processes.I work closely with client stakeholders to understand requirements, drive issue resolution, and ensure smooth delivery across daily operations and compliance needs. In parallel, I design and maintain Power BI dashboards for automated training tracking and real-time reporting, enabling data-driven visibility into learning performance and completion metrics.With a strong interest in solution ownership and process optimization, I actively explore automation opportunities using SAP Joule (AI Assistant) and continuously build depth across SAP SuccessFactors, analytics, and learning technologies. I am keen to grow into SAP SuccessFactors Consultant / Lead roles, where I can contribute to scalable solutions and client advisory, and high-impact HR technology implementations.

Experience

1. Senior Associate Consultant

   Infosys

   Apr 2025 — Present · Bengaluru, IN

   Supporting SAP SuccessFactors LMS (THR88 module) for internal training operations of a US-based enterprise client* Administering LMS as Learning Administrator, including role assignment, permission management, user record maintenance, and core configuration activities* Handling LMS-related tickets using SAP SuccessFactors support tools, ensuring timely resolution and operational stability* Scheduling LMS background jobs for automated learning assignments, notifications, and compliance tracking* Designing and maintaining Power BI dashboards for LMS analytics and training reporting, with automated data refresh for real-time insights* Conducting daily client interactions for requirement gathering, status updates, and issue resolution* Delivering Knowledge Transfer Sessions (KTS) to onboard new team members and ensure process continuity* Researching SAP Joule (AI Assistant) for potential process automation and efficiency improvements* Leveraging tools such as Power BI, Excel, Tableau, and Orange for data analysis and visualization.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA, Business Administration and Management, General

• Siksha 'O'​ Anusandhan University

  Bachelor of Technology - BTech, Computer Science

  2017 — 2021

• Indian Institute of Management Rohtak

  Advanced HR Analytics, Human Resources Management/Personnel Administration, General