Akanksha Mishra
Specialized IT staffing solutions for B2B and enterprise clients, with a focus on Microsoft ERP/CRM systems and strategic technology sales.
- Role
- Business Development Representative at CocoonIT Services Pvt Ltd
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Akanksha Mishra
Career Objective: Highly adaptable professional with strong communication skills, able to engage effectively with stakeholders. Ambitious and eager to learn, with a proven track record in e-commerce operations, inside sales, and customer relationship management. Ready to take on new challenges to meet business objectives. Professional Experience: HARDTRAC COMPUTER SERVICES Pvt Ltd Executive – E-Commerce Operations & Sales July 2021 – February 2022 Managed product listings and updates on platforms like Tata CLiQ, Paytm, Flipkart, and Amazon. Ensured catalog accuracy, optimized listings, and improved sales through performance monitoring and market research. Generated reports on sales and inventory, collaborating cross-functionally to enhance processes and customer experience. JUSTDIAL LIMITED Senior Executive – Image Operations & Sales March 2022 – January 2024 Managed content updates (video, photo, logo) and trained new associates to achieve targets. Collaborated on JD Mart for image sourcing, mapping, and keyword optimization. Moderated images and addressed customer queries for five months. COCOON IT SERVICES Pvt Ltd (CCIT) Executive – Inside Sales March 2024 – Present Specialized in selling M365, Azure, AWS, Dynamics 365 ERP, CRM, SharePoint, Power BI, and On-Premises Solutions. Generated leads, managed sales cycles, and negotiated deals, utilizing CRM tools to track performance and close sales. Conducted product demos and enhanced operational efficiency through continuous learning. Technical Skills: Microsoft Excel: Advanced (VLOOKUP, HLOOKUP, SUMIF, PivotTables) Microsoft PowerPoint: Expert in presentations and data visualization Microsoft Word: Advanced document formatting and report creation Office Tools: Microsoft Teams, SharePoint, Outlook, OneDrive Education: Bachelor of Commerce (B.Com) – L.S. Raheja College, Mumbai Higher Secondary Certificate (HSC) – Podar Jr College, Mumbai Secondary School Certificate (SSC) – Podar High School, Mumbai Personal Information: Name: Akanksha Avadhesh Mishra Date of Birth: June 27, Languages: English, Hindi, Marathi Hobbies: Traveling, singing, playing instruments, crafting, learning new things.
Experience
Business Development Representative
Mar 2024 — Present · Mumbai, IN
Specialized in Providing a broad range of Microsoft and cloud-based solutions including M365, Azure, AWS, Dynamics 365 (ERP, Business Central, CRM), SharePoint, Power Platform, Power BI, and on-premises systems.Managed and nurtured sales leads, developed prospect databases, and generated leads through targeted outreach via calls and emails.Converted leads into sales opportunities by preparing quotations, negotiating terms, and ensuring timely deal closures.Delivered accurate product information, resolved customer queries, and built strong, long-term client relationships.Utilized CRM tools to log interactions, monitor sales pipelines, and generate daily, weekly, and monthly performance reports.Conducted product demos and achieved sales targets through strategic follow-ups and persuasive communication.Identified opportunities for process improvement and collaborated with cross-functional teams to enhance sales operations and customer experience.Continuously upgraded skills in CRM systems, dashboard reporting, and presentations to support sales effectiveness and operational efficiency.
Education
L S Raheja College of Arts and Commerce
Bachelor of Commerce - BCom
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