Akanksha Balakrishna
Product Enablement & Learning Specialist | SaaS CRM | Role-Based Product Education for Sales & Managers
- Role
- Senior Product Enablement Specialist at Vtiger Crm
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Senior Product Enablement Specialist
May 2022 — Present
Led product enablement and learning initiatives for a SaaS CRM platform used by sales, marketing, and support teams- Designed role-based learning journeys for sales representatives, sales managers, and CRM administrators- Created e-learning courses, structured PPT decks, product demos, FAQs, and assessments for core CRM modules, inventory, approvals, AI features, reports, dashboards, mobile, and field sales- Translated complex product features into clear business use cases and value-driven narratives- Authored and maintained high-quality Knowledge Base articles following defined documentation standards- Collaborated closely with Product, Marketing, and Support teams to ensure feature accuracy and adoption readiness.
Education
PESCE, Mandya
BE, Computer Science
2012 — 2016
Carmel Girls' PU College, Mandya.
PUC
2010 — 2012
Skills
- Powerpoint
- Microsoft Word
- Teamwork
- C
- Html
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