Nitesh Kumar

About Nitesh Kumar

Reconciliation Analyst and E-commerce Operations Specialist with 2.5+ years of experience…

Experience

1. Ecommerce Manager

   Evanik Networks Private Limited

   Apr 2023 — Present · Noida, IN

   Act as the primary point of contact, building long-term, trust-based relationships.Analyze client performance data (sales, returns, inventory, payouts) to identify opportunities for growth.Provide platform-specific recommendations to enhance visibility and sales.Handle real-time technical issues related to integration, reconciliation, or platform tools.Collaborate with internal teams to resolve bugs or escalate complex issues.Train clients on Evanik’s tools and features, including reconciliation, returns management, and settlement reports.Educate users on best practices for using marketplaces like Amazon, Flipkart, Meesho, etc.Guide clients in filing claims for returns, damages, or financial discrepancies.Assist in preparing documentation and following up with marketplaces.Create and share regular reports on key performance indicators (KPIs) such as return rates, revenue trends, and payout mismatches.Offer actionable insights to support better business decisions.Collect client feedback to identify system gaps and usability issues.Work with product and tech teams to suggest improvements and new feature development.Ensure all support interactions meet defined service levels and client satisfaction targets.Maintain detailed records of interactions using CRM or ticketing tools.Coordinate with sales, product, and development teams to align customer needs with business goals.Participate in team meetings and contribute to internal knowledge sharing.

Education

• Accurate Institute of Management and technology

  Bachelor of Technology - BTech

  2015 — 2020