Abhishek Kanera

About Abhishek Kanera

A seasoned professional with 20+ years of experience in Customer Service, Operations, WorkForce Management, Project Management, People Leadership & Training. Cross - functional experience, with a high degree of focus on thought leadership and innovation.A major chunk of my career revolved around operations management, leading projects, leveraging sound knowledge in Workforce Management concepts & fundamentals like forecasting, capacity planning, analytics, scheduling & ability to build strategic solutions to both short-term & long-term business delivery.My major highlights have included shaping the future of operations through periods of significant growth or change; evangelizing innovations, transformation & continuous process improvement that create significant cost advantages or differentiated customer experience. As a People Leader, I am recognized for building and leading large teams of colleagues to provide the highest level of quality and service, developing productive business relationships, accelerating growth, and making organizations future-ready in rapid-change global environments. Entrepreneurship skills in almost all roles – starting from scratch, rebooting a function, or setting up teams and processes for a new function.

Experience

1. Director - Operations

   DataFlow Group

   Dec 2025 — Present · Noida, IN

   DataFlow Group provides Primary Source Verification (PSV), background screening, and immigration compliance services, verifying professionals\' credentials (health, engineering, finance) by contacting issuers directly to ensure authenticity for employers and regulators, thereby mitigating risk and ensuring qualified talent mobility globally

Education

• Delhi University

  Bachelor of Commerce - BCom

  1999 — 2002

• Army Public School (APS)

  10+2, Maths, Business Studies

• Symbiosis Centre for Distance Learning

  Postgraduate Degree, Business Administration and Management, General

  2002 — 2004