Abayomi Akande
Technical Support Engineer @Microsoft
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WORK HISTORY
Technical Support Engineer @Microsoft
Delivered technical support for Microsoft 365 Business and Enterprise subscribers on Cloud based Microsoft 365 web and desktop applications, successfully resolving 320+ technical tickets and cases related to Office 365 installation, deployment, activation, sign-in, client-server integration, and usability issues.• Interacted with end users, system administrators, and solution integrators through phone, email, and chat to pinpoint, diagnose, and troubleshoot their requirements, while providing guidance on issue resolution.• Utilised technical knowledge and documentation to prescribe remediation steps, address urgent issuesimpacting business operations, replicate customer problems in Lab environments, and collaborate withtechnical experts when necessary.• Offered technical expertise across teams, identifying specialised areas within solution modules to resolvecases effectively.
EDUCATION
Chartered Institute of Customer Relationship Management
Chartered Post Graduate Diploma, Customer relationship management
The Polytechnic, Ibadan
Higher National Diploma, Insurance
Ecole superieur des cadre et techniciens
Bachelor's degree, Business Administration
ABOUT ABAYOMI AKANDE
Hi there, Thanks for visiting my profile. I\'m a Technical and Customer Support…
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