Akam Jassel
Sr. Associate at Accenture | Customer Support & Operations Specialist | Power BI & Data Visualization
- Role
- Senior Associate at Accenture
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Akam Jassel
Sr. Associate at Accenture with expertise in customer support, operations, and SLA management. Experienced in web chat support, CRM tools, and handling high-volume workflows while consistently achieving KPIs (CSAT, AHT, FCR).Strong proficiency in Power BI, data visualization, and reporting with a focus on data-driven decision-making, process improvement, and operational efficiency.
Experience
Senior Associate
Jan 2026 — Present · Gurugram, IN
Manage customer interactions via CRM, ensuring timely query resolution and strict SLA compliance.• Execute back-office operations, including price adjustments, returns, and reshipment processing, with high accuracy.• Process refunds and financial transactions while ensuring compliance, risk control, and policy adherence.• Utilize order management systems and payment workflows to drive operational efficiency.• Maintain data integrity, quality standards, and productivity in a fast-paced, high-volume environment.
Education
National Institute of Open Schooling (NIOS)
Intermediate, Economics
2020 — 2021
Central Board of Secondary Education
Matriculation
2016 — 2017
Suresh Gyan Vihar University
Bachelor of Arts, Economics
2021 — 2024
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