Akagra Agarwal

About Akagra Agarwal

I am a Management Consulting Associate at Accenture with hands-on experience in AI, CRM…

Experience

1. Management Consulting Associate

   Accenture

   Jul 2024 — Present · IN

   Program Management for GCM for a Canadian Electricity Utilities Provider• Spearheaded planning and timeline management for a $2M+ Genesys Cloud migration project, ensuring 100% on-time delivery of all milestones across a 8-month timeline.• Facilitated over 20+ stakeholder meetings and conducted 10+ workshops, resulting in a 25% increase in cross-functional collaboration and reducing project risks by 30%.• Coordinated end-to-end project activities for a team of 40+ professionals, driving the on-schedule delivery of key integrations, improving operational efficiency by 20%- Led Quality Assurance for Contact Center & CRM Integrations• Developed quality assurance frameworks, validating 100+ contact center features, APIs, and system performance, driving a 25% improvement in digital transformation.• Streamlined SAP CRM integration, enabling seamless sales and commerce functions and operations with 20% increase in system efficiency and 15% reduction in service response times- Website Benchmarking & Sales Transformation for US EV Company • Conducted platform assessment for sales transformation, analyzing site performance against 5 key competitors, resulting in a 30% improvement in conversion strategies.• Identified business requirements for CRM and CPQ solutions, recommended vendor post 5+ vendor assessments leading to a 10% reduction in time-to-market for new products.• Mapped lead-to-cash (L2C) processes, designed strategy maps, process flows, workflows to improve operational alignment, resulting in 15% boost in sales efficiency.• Developed integration roadmaps and functional architecture for data management, ensuring smooth CRM and CPQ implementation- Sales Gen AI Enablement for an AlcoBev Company • Spearheaded the development of Gen AI-backed sales enablement tools, creating intelligent features for a Sales Rep App, driving 20% increase in field sales & enhancing productivity.• Increased sales engagement through omnichannel integration by 25%

Education

• The Millennium School, Lucknow

  High School Diploma, Business/Commerce, General

• City Montessori School

  ICSE, General

• Ashoka University

  Bachelor's degree, Economics and Finance

• The Millennium School, South City, Lucknow

  CBSE, Business/Commerce, General