Williams A.
Support Assistant @Voyage Care Ltd
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WORK HISTORY
Support Assistant @Voyage Care Ltd
GB
Collaborated with multidisciplinary teams to implement holistic care plans, tailored to individual needs. Implemented support plans, fostering independence, and improving the quality of life for clients. Provided high-quality assistance and support, both independently and as a team member.
EDUCATION
Federal University of Technology Owerri Nigeria
Bachelor of Technology - BTech, Industrial Chemistry
ABOUT WILLIAMS A.
I am a results-driven Data Migration/Analyst with a proven track record of leveraging advanced analytical techniques to drive data-driven insights and operational enhancements. Proficient in developing and optimizing complex SQL queries for seamless data extraction, transformation, and loading (ETL) processes, enhancing data accuracy and integrity. Adept at creating interactive Tableau dashboards that visually illustrate key performance indicators (KPIs), empowering executive leadership with actionable insights to fuel product enhancement.Backed by a solid foundation in Python, I excel in analyzing large datasets, identifying impactful trends, and contributing to a remarkable 15% increase in customer retention. Skilled in leading cross-functional data review meetings, my presentations offer actionable recommendations that elevate operational efficiency.My proficiency extends to crafting ETL routines, performing data profiling, and designing BI dashboards for reporting. Adept at utilizing SQL, Python, Power BI, Google Analytics, and Excel, I deliver concise reports that resonate with stakeholders. My leadership shone as I led a data analyst team in devising a customer segmentation model, driving a significant 20% boost in customer lifetime value.With a background in healthcare support and contact center management, I bring a unique blend of technical prowess and customer-centricity. My data-driven approach has consistently enhanced processes, elevated employee morale, and improved customer satisfaction. Eager to contribute my skills in data analysis, process optimization, and team leadership to foster innovation and growth within a dynamic organization.Key Hard Skills:Data Extraction, Transformation, and Loading (ETL)SQL Query Development and OptimizationTableau Dashboard CreationPython Data AnalysisBI Dashboard Design (Power BI)Data Profiling and CleansingProcess Enhancement and EfficiencyStakeholder Reporting and PresentationCustomer Segmentation ModelingTeam Leadership and Collaboration
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