Amit Khanna
“Senior IT Support Engineer” at Deel | Ex-Birdeye | Gsuite | SSO | JIRA | MS365 | OKTA | MAC OS & Windows OS | MDM-Kandji,Intune| DLP | Network & Security |“Making IT problems vanish like Ctrl+Z magic 🎩🧙♂️”
- Role
- Senior Information Technology Specialist at Deel
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Amit Khanna
With over 8 years of hands-on experience as an IT Systems Administrator, I specialize in…
Experience
Senior Information Technology Specialist
Jan 2025 — Present · Gurugram, IN
As a Senior IT Support Engineer at Deel.com, I deliver advanced technical solutions to empower global teams across 130+ countries. My responsibilities include managing device lifecycle (procurement, provisioning, upgrades, and decommissioning), troubleshooting complex hardware, software, and network issues, and ensuring timely ticket resolution through automated, centralized IT helpdesk systems. I collaborate with cross-functional teams to streamline onboarding, improve security, and optimize operational processes for remote and hybrid workforces.Key Successes:Led a project to automate app provisioning and access management, reducing onboarding time for new hires by three days and saving in equipment delivery costs for global clients.Improved resolution speed for urgent IT issues by implementing SLA-backed, follow-the-sun support—achieving 1-hour response for critical tickets and same-day general issue resolution.Supported company growth by scaling IT support to 24/7 coverage, maintaining high satisfaction scores and zero major complaints for new team members.Conducted technical training for junior engineers and contributed to security compliance and process documentation.Always focused on driving operational excellence, user productivity, and global IT reliability at Deel.com.
Education
Punjab Technical University
Bachelor of Technology - BTech, electronics and communicatin
2010 — 2014
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