Andrew W.
Chief Information Officer @RealVNC
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WORK HISTORY
Chief Information Officer @RealVNC
Cambridge, GB
Functionally operating as Head of IT, Security & Support, accountable for operational IT delivery, infrastructure, security operations, and customer support for a high‑growth SaaS business with a global customer base. Responsible for IT and security budgets, vendor optimisation, tooling strategy, and ensuring service reliability and operational resilience. Partner closely with senior stakeholders to align IT operations, security, and support with business priorities.Key achievements and responsibilities- Developed the processes, policies, and controls that enabled ISO27001, SOC2, and HIPAA certification, accelerating enterprise sales and procurement cycles- Built and led a 24×7 Security Operations Centre using Microsoft Defender for Endpoint and Sentinel, improving threat detection, incident response, and overall security posture- Delivered >99.95% service availability and >95% CSAT across global customers- Ran red‑team exercises and white‑box audits, materially reducing risk exposure and strengthening customer trust- Scaled customer support operations to handle 200% growth while maintaining cost‑neutrality through outsourcing, automation, and AI‑driven improvements- Oversaw day‑to‑day IT operations across a hybrid environment, improving reliability, response times, and operational consistency- Led infrastructure, security operations, and customer support teams, maturing processes and strengthening 24×7 operational resilience- Delivered infrastructure upgrades and security enhancements aligned with business needs- Consolidated vendors and optimised tooling to reduce cost while improving service reliability.
EDUCATION
University of Bradford
B.Eng, Electrical, Electronic and Communications Systems Engineering
SKILLS
ABOUT ANDREW W.
I am an IT and Security leader with deep experience across infrastructure, security operations, and service delivery. I build and develop high‑performing teams that deliver reliable, scalable systems, secure operations, and strong service performance in fast‑moving, high‑growth environments.My background spans hands‑on technical leadership, operational delivery, and executive‑level responsibility for IT, security, and customer support. I have led major improvements in reliability, security posture, and service quality, while implementing the processes, controls, and governance frameworks that enabled ISO27001, SOC2, and HIPAA certification.I thrive in roles where I can combine technical depth with operational leadership — strengthening resilience, improving customer outcomes, and aligning IT operations with business priorities. I’m passionate about building capable teams, maturing processes, and delivering measurable improvements in performance, security, and service delivery.
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