Alex U.
- Role
- IT Specialist at Frederick Memorial Hospital
- Location
- State College, PA, US
- LinkedIn followers
- 500 followers
About Alex U.
IT, administrative, and clinical professional with vast direct patient care, EMR / EHR…
Experience
IT Specialist
Mar 2017 — Present
First line support for NextGen EMR, McAfee ePolicy Orchestra (ePO 5.1.3, VirusScan Enterprise 88•••99), Active Directory, Citrix XenApp and Netscaler, Microsoft Exchange, CounterACT/ForeScout security compliance, remote desktop, VNC, various deployment applications, configuration and maintenance/repair, security group assignment, user access assignment via profile creation/modification/deletion, network connectivity troubleshooting, SQL Manager, peripheral configuration (printers, usb devices, etc), VIA remote presentation software/hardware. Responsibilities include triaging calls to appropriate IS staff, resolving complex issues requiring detailed systems and applications knowledge, researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve, analyzing and identifying trends in issue reporting and devising preventive solutions, and mentoring other help desk personnel on hardware and software problem analysis and resolution.
Education
Susquehanna University
BS, Mathematics/Physics
1995 — 1998
Eleanor Roosevelt High School
Diploma, Russian Studies, Science, Mathematics, Physics
1990 — 1994
Howard Community College
AS, Cardiovascular Technology
2001 — 2002
University of Phoenix
BS, Healthcare Management, Health Information Systems
2008 — 2010
Skills
- Microsoft Exchange
- Mysql
- Healthcare Consulting
- Network Administration
- Full Sdlc
- Analysis
- Sql Server Management Studio
- Strategic Planning
- Access
- Six Sigma
- System Testing
- Citrix Xenapp
- Mcafee Antivirus
- Healthcare
- Project Management
- Healthcare Management
- Emr/Ehr Sdlc
- Visio
- Linux
- Nextgen
- Hospitals
- Call Center Development
- Ewfm
- Systems Analysis
- Icd-10
- Business Intelligence Tools
- Team Leadership
- Clinical Research
- Certified Workforce Development Professional
- Hl7 Interface
- Erlang C Forecasting
- Netscaler
- Clinical Templates
- Nortel Dms
- IT Security Policies
- Powershell
- Data Analysis
- Managed Care
- Emr
- Windows Server 2008/2012
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