Ajay Swaminathan
Senior Manager @ LTIMindtree | Enhancing Service Efficiency and Client Satisfaction
- Role
- Senior Manager at LTIMindtree
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ajay Swaminathan
I’m someone who enjoys bringing structure to complexity and helping teams move in the…
Experience
Senior Manager
Jul 2022 — Present · Hyderabad, IN
Led cross-functional initiatives improving service efficiency and customer satisfaction scores by 12% year-over-year.• Designed and implemented customer-centric change management frameworks aligned to enterprise transformation goals.• Directed a 30+ member team across delivery, support, and client engagement functions.• Developed stakeholder engagement strategies, improving client retention and service alignment.• Conducted performance reviews, coaching, and upskilling programs, increasing team productivity by 18%.• Oversaw transition planning and organizational change programs impacting over 500 employees.
Education
Golden Gate University
Master of Business Administration - MBA, Organizational Leadership
Tamil Nadu Open University, Chennai
BCA, Computer applications
2011 — 2014
Board of Higher Secondary Open Education
HSC, Computer Science
2011 — 2012
Skills
- Team Management
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