Ajrithaa Dhanabalan
Go to Market - Customer Success Manager
- Role
- Associate Customer Success Manager at TELUS Health
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ajrithaa Dhanabalan
Proactive and data driven B2B Customer Success Manager with 5 years of experience in driving customer retention, product adoption and account growth. Proven success in managing multiple clients, optimizing user onboarding and reducing churn. Skilled in SaaS platforms with a strong record of aligning Product, Sales and Support teams to enhance client satisfaction.Academically, Bachelor of Engineering focused in Civil Engineering from Kumaraguru College of Technology, professionally focused on working in the mental health and wellness industry.The pen is mightier than the sword, that has driven me passionately to write, rhyme a few poems and scribble some fine patterns.
Experience
Associate Customer Success Manager
Jan 2023 — Present · Bengaluru, IN
Managed 60+ medium to enterprise clients, achieved 188% of annual revenue target-Drove product upselling across the EMEA region, generating CAD 126,928.06 in annual upsell-Optimized Salesforce hygiene; tracked opportunities, renewals and account growth-Led seamless onboarding, platform customization and credential management-Collaborated cross-functionally to develop tailored solutions and enhance client satisfaction-Led business reviews and presented revenue performance insights, enabling strategic annual account planning.
Education
Kumaraguru College of Technology
Bachelor of Engineering , Civil Engineering
2017 — 2021
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