Ajoy Bharath
Senior IT Operations Manager | Service Manager | I lead enterprises to achieve high-availability, cost-optimized cloud & DevOps transformations with measurable efficiency gains | 24 Years in IT
- Role
- Senior IT Operations Lead at Shell
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ajoy Bharath
Engineering and Operations Leader with extensive experience driving cloud transformation,…
Experience
Senior IT Operations Lead
Nov 2022 — Present
Orchestrating seamless IT operations through effective leadership and management of a team of IT professionals. Ensuring timely delivery of IT services by developing and implementing processes and workflows that optimize operational efficiency. Spearheading DevOps and Cloud Operations team as a Functional Manager with responsibilities for automation, CI/CD pipelines, and deployments. Acting as Product Owner and translating the product manager and portfolio strategies into actionable product backlog items (PBIs). Maintaining a structured root cause analysis (RCA) process in collaboration with Lead SREs to ensure prompt resolution of incidents and minimize downtime. Serving as a liaison between the product and development teams to ensure alignment of product goals with technical capabilities. Identifying and mitigating impediments to successful service delivery by working collaboratively across IT and business functions. Conducting sprint planning and stand-ups as the Scrum Master to ensure the team remains on track and aligned with business goals. Demonstrating strong business acumen and technical expertise to effectively manage IT operations and deliver high-quality services that meet or exceed SLAs. Serving as the Knowledge Coordinator for the team, responsible for creating and maintaining standard operating procedures (SOP), quick reference guides (QRG), and other documentation. Acting as the Change Manager for platform changes, including enhancements, bug fixes, new services whitelisting, and image whitelisting. Ensuring strict adherence to the ways of working to enable flawless service delivery and timely resolution of incidents. Defining services and processes to streamline delivery and improve team performance. Identifying areas for improvement and coordinating efforts towards automation and other enhancements.
Education
Technical Education Department Kerala
Diploma, Computer Engineering
1999 — 2002
Technical Education Department Kerala
Diploma, Civil Engineering
BITS Pilani Work Integrated Learning Programmes
Master of Technology - MTech, Computing Systems & Infrastructure
2019 — 2021
St Josephs English Medium Higher Secondary School Aloor, Kerala, India
Middle School
Madurai Kamaraj University
Bachelor of Science - BS, Computer Science
2007 — 2010
Madurai Kamaraj University
Master of Science - MS, Computer Science
2013 — 2015
Carmel Higher Secondary School, Chalakudy , Kerala , India
High School , 10th
CHRIST COLLEGE, IRINJALAKKUDA
Pre Degree, Science & Mathematics
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