Ajoy Moirangthem

About Ajoy Moirangthem

With over 17 years of experience in IT, I contribute as a Senior Software Engineer at HSBC Software Development India, specializing in IT Service Management (ITSM). My role involves service level management, service outage oversight, and procedural reporting, ensuring operational efficiency and clarity for key stakeholders such as CIO Heads. Leveraging skills in compliance auditing, software installation, and establishing priorities, I support governance and data analysis initiatives, enhancing service performance. My expertise extends to Software Asset Management, focusing on license compliance, software lifecycle management, and cost optimization. Known for fostering collaboration, I work closely with teams to maintain software compliance and streamline software asset processes. Through certifications in Microsoft Azure Administration and training in Agile Methodology and ITIL, I aim to drive innovative solutions, ensuring robust service delivery and operational excellence at HSBC.Skilled in leveraging modern AI-powered Productivity Suites and automation tools to optimize workflows, improve reporting accuracy, and accelerate service delivery. Strong exposure to AI-driven insights, cloud technologies, and Agile frameworks, enabling smarter and faster decision-making.Certifications & Training: • ITIL v3 Certified• ITIL Intermediate – Continual Service Improvement (CSI) Trained• ServiceNow Certified System Administrator (CSA) – In Progress• Professional Scrum Master (PSM I) – Trained (LinkedIn)• Microsoft Azure – Trained• HSBC AI Technology – Certified• Agile Methodology – Trained• Project Management Professional (PMP) – Trained (Simplilearn)• Six Sigma Yellow Belt – Trained• Total Quality Management (TQM) – TrainedKnown for driving service improvements, optimizing IT operations, and collaborating with cross-functional teams to deliver measurable business outcomes. Passionate about integrating ITSM, AI, and automation to enhance user experience and organizational efficiency.Open to leadership and strategic roles in IT Service Management, IT Asset Management, and Digital Transformation.

Experience

1. Senior Software Engineer

   汇丰

   Mar 2025 — Present

Education

• IISWBM

  Master's Degree, Bioinformatics

• IISWBM

  Master's Degree, Bioinformatics

  2005 — 2007

• Bangalore University, Bengaluru

  Bachelor of Science, Biotechnology