Alan Johnson

About Alan Johnson

FinTech Professional | VP | Director | Manager | Project Manager | What I do is work for Bank of America and use the depth and breadth of knowledge from my 25 years in Acquiring Payments to help build the industries newest payment platform. I managed the Payment Networks to receive certifications for Host and L3 EMV payments. This enabled the Bank to go live with an industry leading credit card processing platform.I have a Project Management / BA role in the payment industry managing cross-functional stakeholders gaining buy-in and working collaboratively with them to define the optimal payment requirements and then managing the project to get them certified to the payment platforms with specific hard coded specifications.I manage the project from discovery thru live alerts and monitor the final product for defects or bugs for 30 days. I am highly analytical and have a verifiable track record of proactively managing the SDLC, complex IT projects and leading the team by exceeding customer expectations.As an interpersonal communicator and relationship builder, I do all in my power to satisfy customers (including C-level executives), to enrich their experiences within the PM process and fulfill their product needs. EXPERTISE Clarify Business Requirements Gap Analysis Between Goals and Existing Procedures/Skill Sets Process and System Improvements to Increase Productivity and Reduce Costs Problem Solver with Strong Analytic Skills New Business Development Value Propositioning Key Account Management Revenue & Profit Growth Competitive Differentiation Compliance Change Management Data Center Projects Pipeline Development & Management Voice of the Customer Root Cause Analysis Product Management Verticals Supported: Hospitality, Retail, Restaurant, Car Rental and Ecommerce

Experience

1. Vice President, Service and Delivery Lead

   Bank of America

   Jun 2019 — Present

   Vice President, Service and Delivery Consultant (June 2019 – Present)• Brought Bank of America’s new credit card platform live in production and able to process credit card transactions for merchants • Detailed solutions planning and certification for Bank of America’s new credit card payment platform to card networks attaining host and L3 credit card certifications with the Payment Networks. • POS vendor planning and certifications to the Payment Network platforms and defect mitigation • Back office partner solution planning and defect mitigation• Authorization platform solution planning and process flow alignment to the Payment Networks • Mandate implementations and certifications for processing platform to the Payment Networks • Post implementation support of payment networks • Open IR’s if payment networks have issues in production and CIT, SIT(Testing Platforms)• Manage Card Payment Networks as an application owner with in the bank structure (Visa, MasterCard, American Express, Discover)

Education

• Broward College

  AS, Automotive Technology

• Nova Southeastern University

  BS, Business Administration

Skills

• Training
• New Business Development
• Debit Cards
• Banking
• Vendor Management
• Payment Card Processing
• Credit Cards
• Electronic Payments
• Product Management
• Business Analysis
• Leadership
• Program Management
• Software Documentation
• Sdlc
• Process Improvement
• Databases
• Project Management
• Management
• Sales
• Troubleshooting
• Budgets
• Requirements Analysis
• Quality Assurance
• Itil