Ajo Abraham

About Ajo Abraham

Hello! I bring extensive expertise as a proficient tech professional, accumulating over a decade of diverse experience in the dynamic realm of IT. From my formative years at TCS, where I refined my skills in remote support, application packaging, and enterprise system management, to my present role at Microsoft, where I adeptly navigate the complexities of global tech support, administration, and debugging for SCCM, Intune, and WSUS, my journey has been marked by continuous learning and substantial professional growth. Journey Highlights:Technical Mastery: My expertise spans a broad spectrum, covering SCCM, WSUS, Intune, M365, Azure, Windows Administration, Linux, PowerShell, SQL, Active Directory, Scripting, debugging tools, programming languages (C, C++, C#, Python), Application packaging/Repackaging, DevOps practices, and more.I hold certifications in Windows, SCCM, Intune, M365, SQL, VMware, Hyper-V, and Endpoint Administrator technologiesGlobal Exposure: Collaborating with diverse teams and undertaking roles that involve the last level of escalation and debugging has provided me with a global perspective and the ability to thrive in dynamic, multifaceted environmentPassion for Solutions: I\'m not just a problem-solver; I\'m a passionate advocate for delivering innovative solutions. My skills in system administration, In-depth Troubleshooting, automation, scripting, and technical leadership have consistently translated into tangible value for both clients and organizations.#Microsoft #SCCM #Intune #WIndows #ContinuousLearning #ProblemSolving #Administrator #Debugging #Seniorengineer #TechLeadership #Customerfacing

Experience

1. Senior Software Engineer

   Microsoft

   Feb 2025 — Present · Bengaluru, IN

   Cloud Scale Rollouts: Led fleet‑wide firmware deployments across endpoints with zero‑touch orchestration.Agent Development & Coding: Authored and optimized agents (impactful and impactless) with multi‑task execution logicsIncident Automation & Review: Automated incident triage and analysis using Python/Kusto, reducing manual intervention and accelerating RCAAI‑Driven Automations

Education

• VidyaMandhir Junior College, Vikhroli, Mumbai

  Higher Secondary Certificate (HSC), Computer Science

  2006 — 2007

• Sikkim Manipal University

  Master of Computer Applications (M.C.A.), Information Technology

  2010 — 2013

• K. J. Somaiya College

  Bachelor of Science (BSc), Information Technology

  2007 — 2010

• Mumbai University Mumbai

  Bachelor of Science - BS, Information Technology

• S.V.G.Higher Secondary School, Aranmula, Kerala

  Secondary School Certificate (SSC)

  2004 — 2005

Skills

• Adminstudio
• Vsphere
• C#
• Microsoft App-V
• Microsoft Sql Server
• Vbscript
• Active Directory
• System Center Configuration Manager (Sccm)
• Windows Server
• Itcm
• Wise Packaging Studio
• Batch Scripting
• Application Packaging
• Med-V
• Microsoft Application Compatibility Toolkit (Act
• Virtual Pc
• C++
• Windows 7 Migration
• Marimba
• Sccm
• Itil
• Visual Basic
• IT Service Management
• Windows Debugging
• Windows 7
• Powershell
• Hyper-V
• Installshield
• Sql
• Application Virtualization