Mohammed Mehdi

About Mohammed Mehdi

As a Customer Success Manager at Tracy Anderson Method for over five years, I focus on…

Experience

1. Customer Success Manager

   Tracy Anderson Method

   Oct 2020 — Present

   Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services. Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.Maintain existing customer success metrics and data as directed.Serve as a day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.Collaborate, problem-solve, and/or strategize upcoming client meetings with team members.Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.Work with the sales and marketing team to drill customer references and develop case studies

Education

• National Institute of Information Technology

  Diploma in Software Engineering, Computer Software Engineering

  2008 — 2009

• M.S Education Academy

  Board of Intermediate Education (B.I.E), Biology/Biological Sciences, General

  2005 — 2007

• St. Lawrence High School

  SSC, All Major Subjects

  1992 — 2004

• Kalinga University, Raipur

  Bachelor of Commerce - BCom, Commerce and Computer Science

Skills

• Business Development
• Management
• Strategy
• Lead Generation
• Team Building
• Sales Operations
• Crm
• Team Management
• Leadership
• International Sales
• New Business Development
• Marketing
• Microsoft Office
• Sales Management
• Strategic Partnerships
• Market Research
• Entrepreneurship
• Organizational Leadership
• Start-Ups
• Motivational Speaking
• Salesforce Crm
• B2b Appointment Seting
• Cold Calling
• Business Writing
• Content Marketing
• Linkedin
• Personal Branding