Ajmal Sadiq
VoIP Support Engineer for Five 9, Genesys Cisco IPT
- Role
- Telecommunications Engineer at Zoom
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ajmal Sadiq
Managing Call Flow Implementation, changes, modification, Voice Prompt configuration.• Polycom Phone configuration and related issues• Remote Workstation configuration, CTI Connector Installation.• Creating / Modifying Workgroup, Skill sets, Agents, ACD, Phone sets, CDN’s.• Extension Configuration, Addition and removal of licenses, DID Configuration• DST(Day Time Saving) implementation for APAC,EMEA,NA region countries• Different kind of Schedule configuration like Business hrs, Holidays hrs, Default Schedule as per business requirement.• I3 Client configuration, Custom attribute to make outbound call.
Experience
Telecommunications Engineer
Jul 2021 — Present · IN
Education
HMS Institute of Technology -Tumkur Karnataka - India
Diploma in Electrical and Electronics Engineering
1996 — 1998
NIIT Bangalore
MCPIT, Microsoft Lync Server 2010, CCNA Voice & Unified Communication
2012 — 2013
Karnataka State Open University
Bachelor of Arts - BA, Business Administration, Management and Operations
1998 — 2002
Bharathiar University, Coimbatore
Executive MBA, Systems Engineering
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