Ajmal Naizam
| IOA & MDM | Ex-Zomato | Business Analyst | KAM | Growth Manager | FOL | Digital Marketer | Mechanical Engineer |
- Role
- Process Specialist - Data at Cognizant
- Location
- Kollam, KL, IN
- LinkedIn followers
- 500 followers
About Ajmal Naizam
Experienced and results-driven professional with a passion for sales, business…
Experience
Process Specialist - Data
May 2025 — Present · Chennai, IN
As a Process Specialist at Cognizant, I oversaw end-to-end operations and maintenance activities for a U.S-based fleet management client, ensuring compliance, efficiency, and seamless service delivery. Acting as the key point of coordination between client stakeholders, service centers, and internal teams, I drove operational excellence by monitoring performance, resolving escalations, and streamlining processes.Key Responsibilities & Contributions:Led and monitored end-to-end fleet operations, ensuring smooth handling of vehicle service and compliance processes across multiple U.S. states.Directed issue resolution for repair orders (ROs), collaborating with service centers to ensure timely closure, reduce backlog, and maintain SLA adherence.Oversaw audit and validation of fleet-created ROs, coordinating with shop technicians to confirm authenticity of repairs before approvals.Supervised shop-created RO follow-ups, engaging with service shops to correct submission errors and ensure accurate resubmissions.Implemented proactive tracking, reminders, and escalations to minimize vehicle downtime and improve turnaround time.Managed Certificate of Insurance (COI) renewals, ensuring compliance for both long-term and short-term coverage.Oversaw the plates-off process for vehicles coming off lease, ensuring adherence to varying state and county regulations.Controlled monthly invoice processing for parking fines and camera violations, ensuring accurate reconciliation and on-time payments.Impact:Improved operational turnaround time by streamlining coordination across multiple stakeholders.Reduced backlog and minimized downtime by driving timely closures of repair orders.Ensured compliance and accuracy in high-volume invoice and insurance processes.
Education
MES ENGINEERING COLLEGE, KUTTIPPURAM
Bachelor of Technology - BTech
2016 — 2020
CDA Academy
DIGITAL MARKETING
2025
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