Ajmal Latheef
Senior Product & Technical Support Specialist | Delivering Expert Solutions & Exceptional Customer Experience
- Role
- Senior Product Support Specialist at GoAudits
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ajmal Latheef
I am currently employed as a Senior Product Support Specialist, serving as the primary point of contact for customers. My responsibilities include addressing queries, troubleshooting issues, and ensuring a seamless and positive experience with the company’s products and services. I provide support through multiple channels; calls, chats, and emails consistently delivering exceptional service. I am proud to have achieved the highest Customer Satisfaction (CSAT) scores every month, reflecting my dedication to excellence in customer experience.I bring a diverse professional background with proven experience in:Technical Support: A strong track record in the IT and services industry, adept at resolving complex technical issues and supporting users effectively.Claims Handling: Successfully managed international (UK) client claims, providing efficient and accurate issue resolution.Business Development: Built and nurtured client relationships to drive sales growth, consistently meeting and surpassing challenging targets with integrity.In addition to my core roles, I am skilled in Technical Support, Customer Service Management, CRM systems, Microsoft Office tools, and have experience in the Food & Beverage industry. I hold a Diploma in Computer Engineering from Central Polytechnic College, further strengthening my technical foundation and problem-solving capabilities.I am now seeking opportunities to contribute my skills and experience to a dynamic organization where customer focus, operational excellence, and professional growth are valued.
Experience
Senior Product Support Specialist
Nov 2025 — Present · GB
Education
CARMEL H S S
High School/Secondary Certificate Programs
2001 — 2011
ST.JOHNS H S S
High School/Secondary Certificate Programs
2011 — 2012
GOVT MODEL H S S
High School/Secondary Certificate Programs
2012 — 2013
GOVT H S S KAMALESWARAM
Computer Science
2013 — 2015
Central Polytechnic College
Diploma, Computer Engineering
2015 — 2018
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