Anthony L.
Driving Scalable, High-Performance AI Operations @ Zoox (Acquired by Amazon)
- Role
- Service Operations Supervisor at Zoox
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
Experience
Service Operations Supervisor
Aug 2022 — Present · Foster City, CA, US
Led training initiatives across cross-functional teams to deploy new diagnostic tools and workflows, ensuring 100% operational readiness for over 300 employees ahead of major project milestones.Directed comprehensive root cause analysis through systematic log reviews, resolving fleet-wide operational issues and improving system reliability by 30%.Designed and implemented standardized diagnostic procedures, streamlining troubleshooting workflows and cutting resolution times across departments.Developed a scalable project playbook to standardize workflows, timelines, and deliverables across critical milestones—accelerating team ramp-up by 40% and ensuring consistent project execution.
Education
General Assembly
User Experience Design
University of San Francisco
Bachelor’s Degree, Business Administration
Skills
- Social Media Marketing
- User Research
- Indesign
- Market Planning
- Git
- Wireframes
- Sketch App
- Ruby on Rails
- Adobe Photoshop
- Javascript
- Team Management
- Data Entry
- Customer Service
- Google Analytics
- Photoshop
- Html
- Google Drive
- Problem Solving
- SEO
- Bootstrap
- Event Planning
- Event Management
- User Experience Testing
- Yahoo Finance
- Sql
- User Interface Design
- Css
- Microsoft Office
- Sales
- Market Research
- User Experience Design
- Chrome Dev Tools
- Jquery
- Wordpress
- Illustrator
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