Ajit Ukken
AI Product Leader at Deloitte | Customer Experience Technology Solutions | Leading Innovation with the latest AI solutions
- Role
- Associate Vice President - Product Management at Deloitte
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ajit Ukken
MY PROFESSIONAL JOURNEY As the AVP of Product Management leading the Innovation Team within Deloitte Digital, I\'ve spent over 15 years transforming how businesses leverage technology to create exceptional customer experiences in CRM and ECommerce. Today, I lead a dynamic team of 100+ professionals reshaping industries through cutting-edge AI solutions—from AI Agents and Generative AI to RAG-powered platforms that deliver world-class user experiences. PROVEN IMPACT AI Product Innovation• Architected multiple industry-focused Sales Accelerators on Salesforce, generating $200M+ in annual sales for three consecutive years• Pioneered intelligent solutions across healthcare (appointment booking systems), sports broadcasting (production crew optimization), and insurance (35% efficiency improvements in business processes) Delivery Excellence• Created breakthrough methodologies using Cursor.ai for Salesforce Agentforce configuration, achieving 70% faster agent creation with superior quality• Built automated development tools used by 40+ project teams, delivering 20%+ efficiency gains across the Salesforce ecosystem Leadership & Global Impact• Managing 100+ team members across experience levels.• Delivered presentations to C-level executives and spoke at premier industry events including TrailHead DX and Dreamforce• Led international projects as Functional and Delivery Lead for major US utilities and telecommunications providers INDUSTRIES I\'VE TRANSFORMED Utilities | Energy & Resources | Technology, Media & Telecommunications | Consumer & Industrial Products | Healthcare | Sports & Entertainment | Insurance LET\'S CONNECT Ready to explore how AI can transform your customer experience strategy? Whether you\'re looking to accelerate sales, optimize operations, or reimagine customer engagement, I\'d love to discuss how we can create breakthrough solutions together. Connect with me to explore partnership opportunities or share insights on the future of AI in business.
Experience
Associate Vice President - Product Management
May 2022 — Present · Bengaluru, IN
Education
College of Engineering Trivandrum
B. Tech, Industrial Engineering
2001 — 2005
IIT Bombay - Shailesh J. Mehta School of Management
Master of Business Administration (M.B.A.), Business Administration and Management, General
2008 — 2010
Skills
- Product Development
- Customer Relationship Management (Crm)
- IT Strategy
- Business Process
- Business Process Re-Engineering
- Software Project Management
- Crm
- Management Consulting
- Requirements Gathering
- Management
- Business Transformation
- Business Analysis
- Business Process Design
- Banking
- Erp
- Sdlc
- Solution Architecture
- Pre-Sales
- Analytics
- Business Strategy
- Business Intelligence
- Business Process Improvement
- Entrepreneurship
- Requirements Analysis
- Consulting
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.