Ajit J Mishra

About Ajit J Mishra

With 20+ years overseeing large-scale digital transformation across global banking, I specialize in modernizing mission-critical platforms (Trade Finance, Core Banking, Receivables, Digital Channels) with a focus on resilience, regulatory compliance, and engineering excellence.I deliver outcomes that combine structured thinking, leadership energy, and strong execution strength — reflected in my track record at HSBC:99.97% production uptime across enterprise platforms65% reduction in critical incidents through telemetry + automation$20M+ portfolios managed end-to-end12+ annual releases with <2% varianceTop-quartile global PDPTPPY scores for multiple yearsConsistent global audit & regulatory compliance (DORA, RBI, internal audit)I excel at the intersection of technology, people, and governance — leading distributed engineering teams, shaping modernization strategy, and delivering business outcomes across APAC, Europe, and North America.Focus Areas:Digital Technology Transformation (BFSI)Program & Portfolio LeadershipCore Banking & GTRF PlatformsCloud, DevSecOps, CI/CDRegulatory Technology (Basel, DORA)Platform Engineering & ModernizationAIOps, Automation, ObservabilityGlobal Delivery LeadershipCareer Direction:I am focused on challenging roles in Technology Transformation, Platform Engineering, and Global Delivery—with openness to exploring overseas opportunities.Let’s connect if you\'re scaling business-critical banking technology with high resilience, governance, and operational excellence.

Experience

1. Senior Associate Director (SVP)

   HSBC

   Feb 2023 — Present · Pune, IN

   Directed a $20M+ global transformation portfolio across 15+ markets, revamping HSBC’s strategic Trade Finance platforms — powering ~35% of the bank’s international transaction volume.• Propelled HSBC to top-quartile performance by achieving a multi-fold PDPTPPY score improvement, exceeding global tech benchmark norms (avg. 18), while sustaining 12+ quarterly enterprise-grade deployments with <2% variance.• Spearheaded DORA-aligned technology resilience modernization, resulting in 99.97% production uptime,<0.2% disruption, and zero Sev-1 outages across Tier-1 platforms, supporting over $2B in daily trade flows.• Championed a 65% reduction in critical incident volume via proactive telemetry, automation, and enhanced production governance—backed by SLA-aligned escalation (response <15 minutes) and real-time root cause analytics.• Elevated stakeholder experience by boosting business NPS by double digits through customer-centric delivery, onboarding agility, and seamless platform performance across geographies.• Orchestrated a global, multi-vendor technology delivery model of 100+ personnel across India, UK, and APAC, mentoring 10+ senior leads and building a scalable Agile PMO aligned to quarterly OKRs and Agile maturity metrics.• Instituted robust governance frameworks and fortified regulatory alignment with Basel and HSBC’s internal audit controls, achieving 100% compliance and zero high-risk audit flags in FY24.• Capitalized on supplier synergies and workforce planning to deliver 15% cost efficiency while maintaining strategic velocity and client service quality.• Amplified enterprise delivery KPIs by engineering Agile and DevSecOps integration at scale—cutting change failure rates to <2%, increasing feature velocity by 35%, and slashing rollback incidents by 30%.•Positioned transformation program as a global blueprint for cross-border platform modernization, resilience, digital scalability within HSBC’s Trade technology vertical.

Education

• SCD Barfiwala, Mumbai

  HSC, High School/Secondary Certificate Programs

  1998 — 2000

• KGCOE, Mumbai University

  Bachelor of Engineering (B.E.), Electronics & Telecommunication

  2000 — 2004

• Great Lakes Institute of Management

  Generative AI for Business with Microsoft Azure OpenAI (Ongoing), Gen AI

• Asset Based Finance Association (ABFA)

  Foundation Course, ABFA Certification

  2008 — 2008

• SMHS, Mumbai

  SSC, Secondary Education and Teaching

  1986 — 1998

• Great Lakes Institute of Management

  Business Analytics Certification Program, Data Analytics and Statistics

  2017 — 2018

• Institute of Finance, Banking and Insurance (IFBI)

  Advanced Program in Trade Finance and Foreign Exchange, International Business/Trade/Commerce

  2019 — 2019