Ajit Dsouza
IT Professional | ServiceNow CSA Certified | ITSM, HRSD, CSM, ITOM Presales | 24 Years Expertise in IT Infrastructure, Solutioning, Delivery, ITSM/SIAM Consulting | Driving Excellence in Technology Solutions
- Role
- Associate Director - Presales, Servicenow Business Group at Cognizant
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ajit Dsouza
Experienced IT Operations Leader, Solution Consulting and Presales Leader with over 24…
Experience
Associate Director - Presales, Servicenow Business Group
Dec 2022 — Present · Mumbai, IN
Currently working as a Solution Architect – Presales for ServiceNow, focused on designing scalable, business-aligned solutions across core modules including ITSM, ITOM, ITAM, HRSD, and CSM. Lead end-to-end presales engagements, including discovery workshops, requirement gathering, solution design, custom demos, and strategic roadmap development for global clients. Collaborate with cross-functional teams (product, delivery, operations, and sales) to deliver value-driven ServiceNow architectures that support enterprise digital transformation initiatives. Partner with stakeholders to align ServiceNow solutions with key business goals, improving service delivery, automation, and operational efficiency. Support bid management, estimation, and proposal development for ServiceNow licenses, implementation services, and managed services. Showcase deep expertise in ITSM and ESM solutioning, positioning ServiceNow as a platform for long-term scalability and innovation. Previous Experience: IT Infrastructure Solutioning – Healthcare & Life Sciences (North America) Led solutioning and bid strategy for multimillion-dollar deals across Deskside Support, Service Desk, Field Services, Datacenter Services, and ITSM/ESM tool integrations. Successfully managed and scaled a team of 20+ professionals, including Solution Architects and Bid Managers, driving operational efficiency and delivery excellence. Achieved 300% team growth in one year, while securing major new client logos and executing high-value contract renewals. Designed and implemented a comprehensive training and onboarding program, enhancing team readiness and technical capability. Delivered tailored infrastructure proposals aligned with ITIL, HIPAA, and other regulatory requirements for Healthcare & Life Sciences clients.
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