Ajitkumar Deshpande
Senior Process Leader | 18+ Yrs at Infosys BPM | Client-Focused Operations | Quality & Compliance Expert | Certified Scrum Master | Six Sigma GB
- Role
- Senior Process Lead at Infosys BPM
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Ajitkumar Deshpande
I\'m a Certified Scrum Master and Six Sigma Green Belt professional with 18+ years of experience delivering customer service excellence, operational transformation, and quality leadership—primarily at Infosys BPM.Throughout my career, I’ve led high-impact initiatives for global clients such as ExxonMobil, Telstra Enterprises, Intel, and BT. From transitioning large-scale processes to implementing compliance and data controls, my focus has always been on measurable outcomes and building empowered, customer-first teams.I bring a strong command of stakeholder engagement, agile methodologies, data analytics, and service delivery governance. Whether it\'s optimizing SLA metrics, leading global support teams, or designing scalable process improvements, I thrive in complex, fast-moving environments.Open to leadership roles in customer experience, service operations, or process excellence—onsite in Pune or remote across India.
Experience
Senior Process Lead
Jan 2022 — Present · IN
Education
Yashwantrao Chavan Maharashtra Open University
Bachelor's degree, Horticulture
2007
Skills
- Sdlc
- Performance Management
- Crm
- Business Process
- Customer Service
- Operations Management
- Management
- Mis
- Outsourcing
- Team Management
- Bpo
- Requirements Analysis
- Process Improvement
- Service Delivery
- Business Analysis
- Project Management
- Business Process Improvement
- Transition Management
- Sla
- Vendor Management
- Leadership
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