Ajit Joshi

About Ajit Joshi

A competent professional with 14+ years of experience in the domain of Projects & …

Experience

1. Account Manager

   Tata Consultancy Services

   Jun 2023 — Present · Bangalore Urban, IN

   Business Excellence - Involved in Process Due Diligence, SOP\'s, SIPOC, RACI, HLPM, DPM, FMEA, CTQ, FTE Estimation, Control chart. Process Improvement and Automation - Identify process of inefficiencies and implement ways to resolve them. Improve in Quality, Understand the expectations from client, CSAT. Process Understanding, Review of SOP\'s, Process Improvement, RPA, Cost Benefits, Reduction of 12 FTE\'s. Client Management - Weekly Tag-up, Governance Call, MBR, CSAT, Managing Escalations and providing resolutions. Project Management - Cognix AP Workflow, Automation, RPA, FTE reduction. Process Delivery Model – Employee Engagement, Quality Service, Customer Experience, Roles and responsibilities, Delivery timeline, Quality Standards Performance Measurement – Define and monitor KPI\'s for functional part of US process owned. Report process health to stakeholders. Monthly AP Process Effectiveness scoring Volume Handling, QC Log, Risk register, Idea Tracker, Pricing, SLA, KPI, CPI, CAPA and RCA. Managing team size of 21 people who would be part of PTP Activities Regular connect with team, 1:1, Appraisal, Anniversary Ratings. Supported annual audits by providing information and answers to auditors to facilitate passing audit results- RCSA Auditing, SOX Audits. Prepared detailed reports on account progress, highlighting achievements and areas for improvement to senior management. Oversaw the onboarding process for new accounts, ensuring a smooth transition and establishing a solid foundation for future interaction. Developed and delivered customized presentations to stakeholders, showcasing account achievements and future plans. Supported preparation of monthly accounts related to accruals, prepayments and fixed assets. Coordinated with finance department to streamline invoicing processes, reducing payment delays by 30%. Chased overdue payments and distributed invoices for up-to-date accounting.

Education

• Diploma in Commercial Practice

  Diploma

  2001 — 2004

• Bangalore University

  Master of Business Administration (MBA)

  2007 — 2009

• Karnatak University

  Bachelor of Business Administration (BBA)

  2004 — 2007

Skills

• Cima
• Microsoft Excel
• Variance Analysis
• Forecasting
• Managerial Finance
• Financial Reporting
• Accounting
• Retail
• Budgets
• Finance
• Mis
• Financial Analysis
• Management Accounting
• Financial Audits
• Purchase Ledger
• Customer Service
• Account Reconciliation
• Teamwork
• Financial Modeling
• Sage
• Financial Accounting