Ajith Thomas
Dräger/Helathcare/Biomedical engineering
- Role
- Senior Customer Support Engineer at Dräger
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
Experience
Senior Customer Support Engineer
Dec 2019 — Present · Kochi, IN
Working as a Customer Service Support inDräger Medical India Pvt Ltd. in Kerala,Kochi region. Here l am responsible for customerservice support for Anesthesia Workstations,ICU Ventilators,Anesthesia Monitors, ICUMonitors, Centralized Nursing stations,Gas plant management, OT Pendent,OT lights, Incubator, etc.such as serial no: Warranty, service Details etc.Installing, Configuring, Calibration, Testing,demonstration, Servicing of the Machines.Conduct User end trainings and technicalsupport.Investigate user problems, identify their source,determine possible solutions.Ensure timely user notification of maintenancerequirements.Attending and solving break down calls.Regular visits to customer Place, to take thefeed backs and report the same to the companyfor better customer satisfaction. Regular customer follow-up for AMC /CMC Contract. Payment follow up with customers
Education
State Board of Technical Education and Training
Medical Electronic
2007 — 2009
G.P.T.C
Biomedical
2011 — 2014
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