Ajith Ravindran

About Ajith Ravindran

Over 20 years in the Service Industry ( Customer Service, Customer Success, Implementation, Insurance, Payroll, Recriutment, Training Technical support).Achieved seamless Service Delivery in-house and from all Third Party Vendors and Partners including relationship and performance management of the suppliers that form part of the Global Delivery Offering.Part of the team of global resources responsible for the Services and Partner Governance to ensure that supplier services are delivered as expected in line with the contract and with quality, Issues are addressed proactively, escalated/exceptional items are resolved expeditiously resulting in a stabilized and high performing payroll service delivery. Resolve Client related issues connected to both Inhouse and Third Party Vendor payroll services. Manage Third Party Vendor payroll service governance and processes and ensure performance is delivered consistently with quality.Self-motivated and ensures that delivery is as expected and results are driven through change management in quality and process re-engineering and delivering best practice.Strong track record in Delivery of global delivery, KPI management and Business outsourcing services. Takes ownership and responsibility and drives resolution and outcomes. Ability to build teams to work seamlessly and create client focused strategies. Managed various teams and groups across verticals and geographies. Thorough with Operations, Project management and Service Delivery. Responsible for World Class Service, Account Management & Revenue generation. Managing Teams and Third party vendors and processes across locations, involved in projects for huge Multinational Clients, Strategy and Operations, Process improvements and process re-engineering. Managing time bound high impact and high value projects. Budget management and planning,

Experience

1. Regional Manager - Apac & Emea

   Multiplier

   Nov 2025 — Present

Education

• Kakatiya University

  B.Com, Business/Commerce, General

  1992 — 1995

Skills

• Management Information Systems (Mis)
• Outsourcing
• Business Process
• Recruiting
• Partner Management
• Management
• Process Improvement
• Hris
• Customer Satisfaction
• Training
• Sdlc
• Mis
• Employee Engagement
• Business Process Improvement
• Talent Management
• Bpo
• Learning and Development
• Service Delivery
• Business Analysis
• Leadership
• Performance Management
• Crm
• Business Process Outsourcing (Bpo)
• Team Management
• Customer Relationship Management (Crm)
• Strategy
• Change Management
• Vendor Management