Ajith Pawar
Customer experience| Process Excellence | Project management | Operations Management
- Role
- Head of Customer Support at Wayground (formerly Quizizz)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ajith Pawar
As an Associate Director at Cashfree Payments, I leverage my expertise in customer support and operations to deliver exceptional experiences for our clients. With over a year of experience in this role, I have successfully defined processes and workflows across various functions, developed and implemented metrics for data-driven decision-making, and steered audits to identify trends and solve key customer pain points. Previously, I served as the Head of Customer Success at FamPay, where I led the customer support vertical, including in-house and vendor CS operations, quality, training, process excellence, and MIS teams. I set up and deployed a robust quality and training framework, defined KPIs and SLAs, and implemented process enhancements that reduced handling times by 30%. I am passionate about improving customer satisfaction and operational efficiency, and I am always eager to learn new skills and technologies to enhance my performance.
Experience
Head of Customer Support
Jul 2025 — Present · IN
Skills
- Management
- Business Development
- Business Strategy
- Crm
- Competitive Analysis
- Customer Service
- Market Research
- Project Management
- Sales
- Strategic Planning
- Strategy
- Analytics
- Data Analysis
- E-Commerce
- Retail
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