Ajith Kumar Esampally
CXQO - Machine Learning Data Associate | Just Walk Out (JWO) Technology | AWS
- Role
- Jwo Cxqo Associate Ml Data Associate at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ajith Kumar Esampally
Results-driven professional with experience as a Concession Abuse Prevention Associate at Amazon. Skilled in resolving customer issues with empathy, enforcing guidelines, and collaborating with cross-functional teams to drive process improvements. Seeking to leverage my expertise in customer-centric problem-solving and operational efficiency to contribute to organizational success.
Experience
Jwo Cxqo Associate Ml Data Associate
May 2025 — Present · Hyderabad, IN
Customer Experience and Quality Operations Associate • Supported Just Walk Out (JWO) technology by reviewing shopping sessions and resolving inquiries generated when automated systems were uncertain, ensuring high receipt accuracy across multiple global stores. • Verified and validated shopping session accuracy through systematic sampling, reducing overcharges and undercharges while improving overall in-store customer experience. • Performed root cause analysis and adhered to SOPs to identify gaps in automation, enhance process accuracy, and improve operational efficiency. • Participated in User Acceptance Testing (UAT) and process improvement initiatives, providing human expertise to strengthen system confidence, quality, and consistency within CXQO workflows. Subject Matter Expert (SME) Responsibilities: • Served as SME for two onboarding cohorts (11 associates), delivering 6 weeks of hands-on training on tools, workflows, and SOPs. • Provided real-time production support, resolving operational issues and improving associate confidence and accuracy. • Led team huddles and feedback sessions to identify gaps, share best practices, and drive continuous improvement.
Education
TRINITY MODEL SECONDARY SCHOOL
High School Diploma, ENGLISH,MATHS, SCIENCE, SOCIAL SCIENCE.
Teegala Krishna Reddy Engineering College
Diploma of Education, Civil Engineering
2016 — 2019
NxtWave
Fellow at NxtWave’s CCBP 4.0 Intensive
Auroras Technological and Research Institute (ATRI)
Bachelor of Technology - BTech, Civil Engineering
Trinity Model Secondary School
High School Diploma
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