Ajitesh Josyula
Product Manager @ICICI Bank
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WORK HISTORY
Product Manager @ICICI Bank
Hyderabad, IN
Internet banking Product development for iMobile App & Web for the ICICI Savings account customers.Worked on some of the industry\'s first developments for various customer personas which included technology integrations with multiple TSPs such as NSDL PAN Authentication, NESL E-sign/ E-stamp & Digital ledgers, UIDAI - Digi Locker, Video KYC applications, and Finnacle Customer relationship management application I\'ve Contributed to compliance-related product development as per RBI regulations, business as usual i.e. Branch process digitization and business growth products which were complex and challenging to the existing microservices 1. Digital access to joint account holder 2. GIFT City Cross balance display3. Online Locker booking4. Restriction of KYC un-verified customers.5. Name Change 6. Deceased claim settlement 7. Nominee update8. Minor to Major account conversion9. Savings Account closureApart from working on projects, I was actively part of tracking movements of CASA book value, Segmentation of customers, and providing account upgrade offers or cross-sell opportunities such as Amazon CC, Salary account, Family banking, and overdraft facility. Brainstorming for marketing communications, Chat GPT content optimization conversion tracking by Google Analytics and phone banking, Fraud and fictitious accounts identification and restriction using business rule engines, resolving social media and MD desk escalations on a case basis and sometimes by setting new processes to arrest pain points, presenting to senior management including the digital head of ICICI Bank.I was actively liaising with cross-functional teams such as Legal, compliance, Application owners, and brand teams for successful product launches.Attended Global Fintech festival \'23 in Mumbai - interacted with fintech/ NBFC\'s founders in sectors such as wealth tech, Metaverse, blockchain, UPI on CC, JP Morgan Onyx for dollar clearing pilot in GIFT City, ONDC & Account aggregator
EDUCATION
NICMAR University
PGDM
ABOUT AJITESH JOSYULA
Product Manager turned Business Consultant with experience building and scaling…
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