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Ajit Sarode

Shift Lead,Project Management,Incident Management,Problem Management,Network Management,Fault Management,Service Management,Service Assurance,SLA Management

Role
Shift Lead at Orange Business
Location
Thane, MH, IN
LinkedIn followers
500 followers
OperationsView LinkedIn profile

Experience

  1. Shift Lead

    Orange Business

    Feb 2025 — Present · IN

    To lead day today shift operations in the Network Operation Center (NOC) ensuring continuous service coverage, SLO compliance, and proactive coordination of resources for both incident and change-driven activities.Monitor Ticket Queue, emails on desk, change tickets and monitoring alerts from tools.Track and update engineer availability (planned leaves, on call duties, shift swap) and migrate resource gaps through proactive planning.Ensure smooth shift handovers with complete visibility of ongoing incidents, open challenges, and critical alert.Monitor & manage incident, service request, and change queues, prioritizing tickets based on SLO, severity, and customer impact.Escalate stuck or aging tickets to L2/L3 or service delivery leads for timely resolution.Ensure adherence to response and resolution SLOs for all incoming tickets (Change & INC).Proactively track performance against key metrices like MTTR, backlog aging, first time resolution, etc.Conduct day shift stand-up calls with engineers to review ticket status major incidents, change schedules, and any shift-specific updates.Keep service delivery leads inform of any major incidents or service risks.Maintain clear documentation of resource allocation to operational and commercial tasks. Also track the hours the spent of commercial activities.Work closely with service delivery leads, SMEs, and customer SPOCs for escalations, updates, and shift summaries submit end of shift reports covering open incidents, escalations, changes executed.Support audit readiness by maintaining proper logs, access records, and shift data hygiene.Encourage adherence to ITIL-based practices and lias with Process lead for any process gap identified.Create appropriate Rapport with Account and customer stockholder’s support.

Education

  • Yadavrao Tasgaonkar Institute of Engg & Tech

    B.E

    2008 — 2012

  • Business Analyst Training Institute

    Advance Diploma in Business Analysis

    2019 — 2019

  • Dnyanmandir Highschool

    SSC

  • MODEL COLLEGE OF ARTS COMMERCE SCIENCE,

    HSC

    2003 — 2005

  • Welingkar Institute of Management

    Post Graduate Program in Telecom Management

    2013 — 2014

  • Welingkar Institute of Management

    Post Graduate Program in Telecom Management (PGPTM)

    2013 — 2014

  • Shivajirao S Jondhale College of Engineering Vishnu Nagar Dombivli (West) Dist Thane

    Diploma

    2005 — 2008

Skills

  • Unix
  • Service Delivery
  • Pl/Sql
  • Java
  • Sql
  • Quality Center
  • Pre-Sales
  • Unix Shell Scripting
  • Software Project Management
  • Itil
  • Struts
  • Weblogic
  • Oracle
  • Requirements Analysis
  • Manual Testing
  • Sdlc
  • Solution Architecture
  • Core Java
  • Testing
  • Java Enterprise Edition
  • Jsp
  • IT Service Management
  • C

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Ajit Sarode — Shift Lead at Orange Business in Thane, MH, IN | Unifers