Ajit Nimsarkar

About Ajit Nimsarkar

Seeking for strong, positive organizational culture where i feel valued, engaged, and…

Experience

1. Incident Coordinator

   Flipkart

   Jul 2022 — Present · Bengaluru, IN

   Acting as a single source of truth of what is currently happening and what is current action items during a major incident (P0/P1)* Detect any incident on the production system and once detected, work closely with the various SMEs across the organization in order to bring a resolution* Ensure effective and rapid response by SMEs to all critical incidents while providing updates to all stakeholders regarding the status of incidents* Work closely with the teams to understand how repetitive tasks and processes can be automated allowing for quicker resolution* Monitor and evaluate high-level service and infrastructure dashboards and takes action to address identified anomalies* Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution* Navigate through intense and chaotic situations, involving multiple stakeholders and focus on bringing resolution to the production incident in a timely manner* Conduct escalation to service teams, senior management, and leaders to ensure appropriate awareness, engagement and focus* Responsible for Mean time to detect (MTTD), Mean time to resolve (MTTR), Meantime to acknowledge (MTTA), SLAs for resolution* Post-incident setting up the RCA incident process around the SOPs; RCA action items closure is some of the key metrics and expectations that the person is expected to drive* Document pertinent information relating to Incidents that aids process improvement, identifies deviations, and enables the creation of an Incident Knowledge Base* Collate and analyses incident-based data for team metrics and KPIs & proactively engage with service teams to identify and evaluate gaps in operational capabilities and improvements to support scalability and resilience