Ajit Mishra

About Ajit Mishra

Transformation leader with proven Expertise in driving business and technology transformation programs across CPG, banking, capital markets, and insurance, I excel in delivering results in complex environments. My expertise includes:• Managing Complex Programs: Digital core modernization, customer experience transformation, data & analytics initiatives, digital product development, and back-office optimization.• Strategic CXO Engagement: Influencing strategic decisions at the highest levels and translating them into actionable, impactful transformation programs.• Customer-Centric Transformation: Strongly advocate for embedding customer, user, and employee experiences at the core of every transformation agenda, as experience is the ultimate differentiator in today’s competitive landscape.• Outcome-Oriented Collaboration: Skilled in aligning diverse teams toward shared goals with a sharp focus on measurable outcomes.Capabilities That Drive Change• Learning Agility: Committed to continuous growth by learning, unlearning, and relearning to remain relevant in a fast-evolving digital landscape.• Business & Capability Development: Proven track record in building and scaling business capabilities that deliver tangible value.Technology Strategy & ExecutionI specialize in crafting and implementing robust technology strategies with a focus on:1. Experience Platforms: Enhancing customer and employee engagement.2. Enterprise Business Platforms: Driving operational excellence and scalability.3. Agentic/Generative AI-Led Hyper-Automation: Leveraging AI to achieve unprecedented efficiency and innovation.4. Data-Driven Decision Making: Unlocking business value through advanced analytics & AI.5. Agile Delivery: Building and fostering agile practices.6. Ecosystem Management: Orchestrating diverse partner ecosystems to drive collective success.Ajit is a seasoned professional with a robust academic and professional foundation. He holds an MBA from SP Jain Institute of Management and Research, Mumbai, and a bachelor’s degree from NIT Calicut, blending strategic insight with technical expertise.He is extensively certified in industry-leading frameworks, including:• SAFe POPM• CSPO• PRINCE2• ITIL V3 Foundation & Service DesignAjit is also a passionate educator, serving as a visiting faculty at premier B-schools across India, where he imparts knowledge on digital transformation and product management, inspiring the next generation of leaders.

Experience

1. Business and Tech Innovation Associate Partner

   Accenture

   Dec 2023 — Present · Gurugram, IN

   Driving Global Capability Center (GCC) Excellence and Transformation LeadershipLed GTM and offering development for Accenture’s GCC partnership with ANSR, targeting $1.3B in North America and India through consulting, tech, and operations. Owned asset integration, commercial models, legal contracting, market research, GTM materials, and pipeline management, while building Accenture’s integrated GCC platform blueprint. Elevated market presence via key events, analyst engagements, and strategic partnerships.As Technology Transformation Lead for Accenture’s global corporate reinvention, drove data, tech, and AI innovation across the largest GBS—60K+ employees, 11 functions, 100+ processes, 50+ countries—delivering $1.5B+ in operational savings and breakthrough business outcomes.Transformed a Greenfield Insurance business for a leading automotive OEM, enabling successful market entry with scalable, customer-focused operations. Defined efficient processes for acquisition, policy, and claims administration; led omni-channel technology deployment integrating Guidewire, Salesforce, and ServiceNow; established robust back-office teams and an integrated control tower. Leveraged analytics, automation, and orchestration to maximize operational efficiency and growth foundation.

Education

• National Institute of Technology Calicut

  Bachelor of Technology (B.Tech.), Mechanical Engineering

  2001 — 2005

• SPJIMR SP Jain Institute of Management & Research

  Master of Business Administration (MBA), Management Information Systems, General

• Texas McCombs School of Business

  Advanced program in Information management, Information Technology

  2013 — 2013