Ajit Kumar Singh

About Ajit Kumar Singh

I am a Senior Business Manager, at IBM ServiceNow Consulting Practice. Has over 20 years of experience leading Consulting Services, Transformation and Migration from On-Premise to Software as a Service (SaaS) model, and technical support teams. Has been working in customer facing roles for customers from APAC, North America and Europe, Middle East.Lead the Transformation Strategy for offshore delivery methodology focused on improving customer experience and driving profitability. Leading a team of high-performing, customer-facing consultants and onsite architects.I hold a MCA Degree from IGNOU, Post Graduate Diploma in Business Management from Symbiosis International University. Additionally, completed the DevOps Practitioner, Kubernetes Admin and AWS Certified Solutions Architect - Associate Certifications.

Experience

1. Senior Business Manager - Servicenow Practice

   IBM

   Jun 2024 — Present · Pune, IN

Education

• University of Calcutta

  Bachelor's Degree, Business/Commerce, General

  1997 — 2000

• Indira Gandhi National Open University

  Master of Computer Applications (MCA), Computer Software Engineering

  2001 — 2004

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  Executive PGDBM, Business Administration and Management, General

Skills

• Myit/Smart IT
• Microsoft Sql Server
• Itil
• Pre-Sales
• Requirements Analysis
• Cloud Computing
• Integration
• IT Service Management
• Service Delivery
• Saas
• Agile Methodologies
• Enterprise Software
• Bmc Remedy
• Solution Architecture
• Bmc Remedy Itsm 9.0
• Sql
• Service Management
• Incident Management