Ajit Kumar Patel
Network Security and Cloud Specialist | NSX-T | FortiGate | FTD | Palo Alto Firewalls | Ex-Cisco Systems Professional
- Role
- Senior Member of Technical Staff Vmware Vmc Cloud Networking, Nfv, Sdn, Nsx-t at Vmware
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ajit Kumar Patel
Imagine a world where secure, scalable networks power innovation seamlessly—this is the…
Experience
Senior Member of Technical Staff Vmware Vmc Cloud Networking, Nfv, Sdn, Nsx-t
Aug 2021 — Present · Bengaluru, IN
Vmware Cloud on AWS | AWS | Azure | Vsphere | NSX-T | FortiGate, Palo Alto, ASA, FTD Firewall | IPS | Basic Kubernetes | NFV | SDN |• Working and supporting VMware Cloud on AWS (VMConAWS) and Arctic Cloud solutions by VMware as Senior Member of Technical Staff and mentoring and guiding escalations engineers.• Support various VMware products like Linux, HCX, NSX-T, Log Insight.• Resolved various issue using RTS (Runtime scripts) from Optimus UI with NextGen cloud approach.• Troubleshooted and resolved issues, i.e, Routing, BGP, VPN, Nat, Firewall, HCX migration, and Network extension-related issues, and also assisted customers in resolving issues in their scopes such as AWS Cloud VPC TGW and DX.• Performed many Wireshark captures to understand, advocate, and assist the customer in identifying the point of the issue.• Write root cause (RCA) and Method of Procedure (MOP) documents for support to assist customers with any planned network activities.• Wrote various runbooks and tech documents post-incident to get resolved for my team and global support so they can self-serve in future issues referencing them (Note only for unique issues). • Also worked on a lot of infosec and vulnerability tickets and guided support to respond to customers.• Set up various Nimbus-based vmc testbeds to replicate and test the customer issue.• Raised several enhancement requests to make our customer-facing global support self-serve.• We work as a bridge between VMware Global Support escalations and Engineering.• Worked on cases reported by the GS escalation team to help them identify validate and report bugs using Bugzilla.• Helped GS Support for KB Creation and KT, sharing troubleshooting experiences and test cases with the support team.• Change implementation by using approved CSCM• Raised various SERS product enhancements after discussing past cases with GS and understood GS and customer expectations.
Education
Shailendra Education Society
Bachelor's degree, Computer Science
Tilak Maharashtra Vidyapeeth, Pune
Bachelor in computer application, Computer Science
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