Ajit Kumar

About Ajit Kumar

I have over 7+ years of experience in the diagnostic industry, where I have worked across multiple roles including Sales, Customer Support, Client Operations, and B2B Services. Throughout my journey, I have gained strong expertise in managing partners, building relationships, driving revenue, and delivering high-quality operational performance.Currently, I am working as a Team Leader – B2B Department at Healthians, one of India’s top diagnostic brands. In this role, I lead end-to-end B2B operations, partner onboarding, team management, and strategic business development initiatives. My experience has helped me develop a deep understanding of diagnostic operations, customer handling, and business growth strategies.I am passionate about building strong partnerships, driving operational excellence, and contributing to organizational growth. Always open to learning, growing, and taking on new challenges in the healthcare and diagnostics ecosystem.

Experience

1. Team Leader

   Healthians

   Dec 2025 — Present

   Lead and mentor the B2B sales & operations team to achieve monthly targets.Drive onboarding of doctors, collection centres, and franchise partners.Manage CRM operations, lead allocation, follow-ups, and conversion funnel.Ensure smooth coordination with labs, logistics, and internal teams.Conduct training for new joiners on B2B products, processes, and application usage.Handle escalations, maintain service quality, and ensure partner satisfaction.Expanded B2B partner network through strategic onboarding.Improved lead conversion and operational efficiency.Implemented structured training modules for new team members.Enhanced process quality and reduced TAT through SOP-driven operations.

Education

• New model high school ropar

  Bachelor of Arts - BA