Ajit Jacob
VP, CX Measurements at Kotak Mahindra Bank
- Role
- Vice President at Kotak Mahindra Bank
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ajit Jacob
With over 16 years of experience, currently serving as Vice President of Customer…
Experience
Vice President
Jan 2022 — Present · Bengaluru, IN
Led a team of customer experience professionals, managing daily TNPS surveys and quarterly RNPS surveys. • Drove a 300% increase in NPS through actionable insights and collaboration with business teams. • Implemented a ticketing system to address detractor feedback, achieving resolution within 72 hours.
Education
ICFAI Business School
MBA
2002 — 2004
Bangalore University
Bachelor of Engineering (B.E.)
1996 — 2000
Skills
- Project Management
- Proposal Writing
- Analytics
- Business Strategy
- Marketing
- Management Consulting
- Management
- Research
- Brand Equity
- Forecasting
- Business Analysis
- Finance
- Telecommunications
- Analysis
- Sales
- Data Analysis
- Segmentation
- Consumer Behaviour
- Vendor Management
- Strategic Planning
- Integrated Marketing
- Business Development
- Product Management
- Qualitative Research
- Advertising Research
- Fmcg
- Competitive Analysis
- Market Intelligence
- Spss
- Crm
- Strategy
- Team Management
- Questionnaire Design
- Quantitative Research
- Marketing Research
- New Business Development
- Business Intelligence
- Marketing Management
- Market Analysis
- Business Planning
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