Ajinkya Sonawane
Software Engineer @ HCLTech | SAP MM | SAP SRM |
- Role
- Software Engineer at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
Experience
Software Engineer
Sep 2024 — Present · Lucknow, IN
Handle 50-80 support tickets monthly (incidents, service requests, change requests) using Smart SMP ticketing tool.• Troubleshoot backend issues related to shopping carts, purchase orders, vendor master data, sourcing cockpit, and workflow approvals.• Perform root cause analysis and implement long-term solutions to reduce repeat occurrences.• Monitor ticket trends and support continuous improvement to enhance system reliability.• Gained expertise in SAP troubleshooting, improved coordination with global teams, and enhanced SRM support in a fast-paced enterprise environment.
Education
Sanjivani K. B. P. Polytechnic, Kopargaon
Diploma
2017 — 2020
Sanjivani College of Engineering kopargaon
Bachelor of Technology - BTech
2020 — 2023
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