Ajinkya Saxena
Polycab | Salesforce Project Manager and Business Analyst | Agile Project Management | Requirements Gathering and Documentation | Customer Success
- Role
- Salesforce Business Analyst and Project Manager at Polycab India Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ajinkya Saxena
As a Salesforce Business Analyst with a strong focus on customer success, I excel at…
Experience
Salesforce Business Analyst and Project Manager
Dec 2024 — Present · Mumbai, IN
Salesforce CRM & Dealer Portal Management: Handling enhancements and change requests for Salesforce Sales Cloud CRM and Dealer Portal integrated with Oracle ERP, Azure Data Lake, and Power BI- End-to-End Business Analysis: Gathering requirements, conducting business process analysis, performing gap analysis, and mapping AS-IS & TO-BE processes to drive CRM enhancements- Solution Design & Documentation: Creating wireframes, business process flowcharts, and BRDs while assessing technical feasibility with development teams before solution sign-off- Project & Change Management: Overseeing Agile project execution, backlog grooming, stakeholder coordination, risk mitigation, and iterative demos to ensure alignment with business needs- Testing, UAT & Deployment: Leading testing efforts, coordinating UAT, managing deployment readiness, and facilitating post-go-live support and user adoption- Cross-Team Collaboration: Acting as a liaison between business stakeholders, Salesforce experts, developers, testers, and leadership to ensure smooth project execution- Enterprise Project Management: Tracking project timelines, approvals, and deliverables in an EPM tool (MS Projects) and providing real-time updates to CXOs- CRM Optimization & Governance: Ensuring Salesforce best practices, maintaining compliance (GDPR, SOX), monitoring data integrity, and identifying opportunities for system enhancements- Vendor & RFP Management: Managing vendor selection, creating RFPs, negotiating contracts, ensuring SLA adherence, and monitoring project execution for successful delivery
Education
Nirmala Memorial Foundation College of Commerce and Science
HSC
2012 — 2014
Raval International School
SSC
2010 — 2012
SHREE L R TIWARI COLLEGE OF ENGINEERING, THANE
Bachelor of Engineering
2014 — 2018
Sydenham Institute of Management Studies, Research and Entrepreneurship Education
Master of Business Administration - MBA
2020 — 2022
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