Ajinkya Dhoke
Global Command Centre (VAAS) WFM Lead | Six Sigma Yellow Belt | Certified Real-Time Analyst | Driving Operational Excellence & Service Delivery | Vendor Management Specialist | Associate Manager at Sutherland
- Role
- Associate Manager at Sutherland
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ajinkya Dhoke
Dynamic workforce management professional with over 8 years of experience driving efficiency, performance, and service delivery in high-volume customer operations. Currently working as a Global Command Centre WFM Lead, with proven expertise in real-time management, vendor coordination, and command center operations.
Experience
Associate Manager
Mar 2025 — Present · Hyderabad, IN
Currently working as an Associate Manager in Global Command Center at Sutherland, serving as a Vendor Manager from the Workforce Management team for a key client. In this role, I’m responsible for managing and coordinating with external vendor partners to ensure effective workforce planning, forecasting, staffing, and real-time performance management. I work closely with both internal and client stakeholders to drive operational efficiency, meet SLA targets, and support overall business objectives through strategic workforce solutions. My focus is on delivering consistent results, optimizing resource allocation, and maintaining seamless collaboration between client expectations and vendor execution.
Education
Sunflag School
Computer science, Computer Science
Msbte
Diploma in Electonics and Telecommunication, Java
2013 — 2015
Skills
- Microsoft Office
- Sales
- Html
- Microsoft Word
- Marketing
- Strategic Planning
- Leadership
- C++
- Javascript
- Operations Management
- Financial Analysis
- Process Improvement
- Public Speaking
- Customer Service
- Powerpoint
- Microsoft Excel
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