Ajia Destiny Riley
Busines Systems Analyst @Ahold Delhaize USA
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WORK HISTORY
Busines Systems Analyst @Ahold Delhaize USA
Leads root cause analysis on issues and focuses on continuous performance improvement of systems including through suppliers• Partners with Engineers, Product Teams, and business groups to deliver standard configuration changes and routine Operational changes for the services/applications within established standards• Partners to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams• Responsible for driving proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability
EDUCATION
University of Connecticut
Dual Enrollment, Early College Experience
Babson College
Summer Study, Babson Entrepreneurial Development Experience (BEDE)
CT State Naugatuck Valley
College Career Pathways Program, Introduction to Marketing
Norfolk State University
Bachelor's degree, Computer Science Information Assurance
Jack Welch Management Institute
Master of Business Administration - MBA
University of the People
Bachelor's degree, Computer Science
Regent University
Master of Business Administration - MBA
ABOUT AJIA DESTINY RILEY
My focus has been on enhancing ecommerce operations through meticulous root cause analysis and continuous improvement initiatives. Partnering with cross-functional teams, I’ve led impactful configuration and operational changes, fostering a culture of excellence in IT operations. I automate workflows, optimize service delivery, and develop insightful reports that guide strategic decision-making. My leadership as Vice Chair of the Women & Women in Tech EmPact Network has further honed my ability to champion diversity, equity, and inclusion while driving meaningful organizational initiatives.I am also pursuing dual master’s degrees—an MBA and an MSIT—with expected graduation in September 2025. This advanced education is strengthening my strategic, analytical, and technical expertise, equipping me to tackle complex challenges and deliver innovative solutions.I’m passionate about creating data-driven strategies, fostering collaboration, and delivering solutions that empower users and organizations alike. My career aspirations include contributing to impactful projects that drive measurable outcomes.
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